Cancellation Policy
At Tuisau, we understand that sometimes plans change. If you need to cancel your order, please review our cancellation policy below.
Cancellation Timeframe
You may cancel your order within 1 hour of placing it.
We strive to process orders quickly, and after this timeframe, your order may have already entered the processing or shipping phase.
How to Cancel an Order
- Contact us immediately at contact@tuisau.shop with your order number and a request to cancel.
- Our customer service team will check the status of your order. If it’s still within the 1-hour window, we will assist with the cancellation.
If the order has already been processed, we will guide you on the next steps, which may include initiating a return.
Refund for Cancelled Orders
If your cancellation is successful within the 1-hour timeframe, a refund will be issued to your original payment method.
Please allow a few business days for the refund to reflect in your account, depending on your payment provider.
Late Cancellation
Unfortunately, we cannot guarantee cancellations after the 1-hour window.
If your order has been processed or shipped, please refer to our Return and Refund Policy for further instructions.
Contact Information
For cancellation requests or any inquiries, please contact us at contact@tuisau.shop.
Our customer service team is ready to assist you.
Changes to This Policy
Tuisau reserves the right to update or modify this Cancellation Policy at any time.
Changes will be effective immediately upon posting on our website.
Thank you for choosing Tuisau. We appreciate your understanding and cooperation!